We are looking for a Spanish technical support manager to join our global distributed support and presales team.
This position at One Q is key for supporting our partner channel in Spain and Latin America in setting up and delivering successful customer installations. You will work on our support desk, ensuring a high-level support of our partners as well as engaging in presales tasks from time to time.
You will be working with a large variety of support tasks of technical nature – among these you will work with network, certificates, databases, services, CUPS/Print Management, log files etc. on both Windows and Linux.
The right candidate should be outgoing, possess a high level of technical understanding have good communication skills and ideally have experience from a similar position.
• 2nd and 3rd level partner support
• Experience with enterprise computer networks, DNS, AD and LDAP
• Working with partners to ensure that the setup and processes are operating optimally
• Specify new requirements to development team based on partner/customer input
• Cooperate with development and Sales to design new features
• Error reporting to development team
• Prioritize error corrections in cooperation with Sales and development team
• Troubleshooting on java client/server software, network and databases
• Demonstrate product features to partners and customers
• Test and verify new system setup
• Write documentation and user guidelines
• Server deployment, Linux, Windows maybe to Microsoft Azure
• Ensure the VMware test environment is operational
• Internal 1st level IT support on workstations on Windows and OS X
• Create printer installation scripts for Windows and OS X
Key competencies of the successful candidate include:
• Project Management – able to manage multiple projects simultaneously transparently, ensuring that all internal and external stakeholders understand the projects’ goals and deliverables
• Communication – articulate; expresses complex issues succinctly and makes compelling arguments in writing and verbally in Spanish and English
• Self-Motivated – Hands-on and highly inquisitive style
• Able to work independently to prioritize and deliver on key priorities
• Your native language is Spanish but you to also speak and write English at high level. It is an advantage if you also understand French
• Service minded
• Strong analytical skills
• Constructive and problem solving attitude
• Strong Communication skills
• Possess the highest level of integrity, honesty and professionalism
• Customer focused
Age: over 27 years old
Salary: Fixed monthly salary, level base on skills and experience
Location: Madrid, Spain
Working hours from noon to early evening (12:00 – 20:00)
Stating date: 01 NOV 2018
Please note that only applications in English with a cover letter including your arguments for joining One Q, why you meet our expectations and how you will contribute to our growth, will be considered.
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