Job description

We are looking for a Senior Technical Sales Engineer to join our support and presales team.

This position at One Q is key for supporting our worldwide partner channel in setting up and delivering successful customer installations. You will oversee our support desk, ensuring a high-level support of our partners as well as engaging in presales tasks from time to time.

You will be working with a large variety of support tasks of technical nature – among these you will work with network, certificates, databases, services, CUPS/Print Management, log files etc. on both Windows and Linux.

The right candidate should be outgoing, possess a high level of technical understanding have good communication skills and ideally have experience from a similar position.

Key Responsibilities

• 2nd and 3rd level partner support
• Experience with enterprise computer networks, DNS, AD and LDAP
• Working with partners to ensure that the setup and processes are operating optimally
• Specify new requirements to development team based on partner/customer input
• Cooperate with development and Sales to design new features
• Error reporting to development team
• Prioritize error corrections in cooperation with Sales and development team
• Troubleshooting on java client/server software, network and databases
• Demonstrate product features to partners and customers
• Test and verify new system setup
• Write documentation and user guidelines
• Server deployment, Linux, Windows maybe to Microsoft Azure
• Ensure the VMware test environment is operational
• Internal 1st level IT support on workstations on Windows and OS X
• Create printer installation scripts for Windows and OS X

Key Requirements

Key competencies of the successful candidate include:

• Project Management – able to manage multiple projects simultaneously transparently, ensuring that all internal and external stakeholders understand the projects’ goals and deliverables
• Communication – articulate; expresses complex issues succinctly and makes compelling arguments in writing and verbally
• Self-Motivated – Hands-on and highly inquisitive style
• Able to work independently to prioritize and deliver on key priorities
• Speak and write English at high level. It is an advantage if you also understand German, Spanish or French

Personal Characteristics

• Service minded
• Strong analytical skills
• Constructive and problem solving attitude
• Strong Communication skills
• Possess the highest level of integrity, honesty and professionalism
• Customer focused

Additional Information

Salary: Fixed monthly salary, level base on skills and experience
Age:  over 27 years’ old
Stating date: 01 SEP 2018

Please note that only applications in English with a cover letter including your arguments for joining One Q, why you meet our expectations and how you will contribute to our growth, will be considered.

For more information please visit or send your application to

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    Siamo un team di professionisti entusiasti e appassionati, che lavora per rendere la stampa sicura efficiente e semplice per le aziende di tutto il mondo. Il nostro software si basa su tecnologia cloud in modo tale da essere di facile implementazione e gestione come SaaS. Diamo tuttavia la libertà di scelta ai nostri clienti, offrendo loro anche la possibilità di installare in locale One Q. Vendiamo e offriamo servizi ai nostri clienti in tutto il mondo attraverso una rete di partner certificati, essenziali contributori nell’assistenza al cliente, per mostrare loro i benefici dell’implementazione delle nostre soluzioni. L’azienda è stata fondata nel 2004 con il nome di Ubiquitech, fino ad agosto 2017. L’azienda ha la propria sede a Copenaghen, Danimarca e vanta una rete di partner consolidata in tutta Europa. Lavoriamo in partnership con alcuni dei produttori leader di stampanti come HP, Xerox, Ricoh, Brother ed Epson e ci rivolgiamo al mercato enterprise grazie ad una solida collaborazione con Microsoft e IBM. Maggiori informazioni